Frequently Asked Questions
Everything you need to know about bringing The Palmier into your home.
What is the typical shipping timeframe for furniture and decor?
Most in-stock items are processed within 2-3 business days. Standard ground shipping typically takes 5-7 business days, while larger furniture pieces may require 2-3 weeks for white-glove delivery.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Do you offer international shipping?
Currently, The Palmier ships to the contiguous United States and Canada. We are working on expanding our international shipping options in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
Are your products sustainably sourced?
Yes, we prioritize ethical craftsmanship. Many of our collections feature FSC-certified wood, organic textiles, and recycled materials to ensure a minimal environmental footprint.